Contact us at 07871 765777

Please ONLY pay your deposit if you have had your date/ time confirmed by a member of staff.
Please click the 'Buy Now' button below which is the £30 deposit.

By paying the non refundable deposit you accept our T's and C's

PARTY & EVENT TERMS
We require a NON REFUNDABLE deposit of £30.00 to secure your chosen time and date for your event. The remaining balance must be paid in full with in 7 days prior to the event, failing to do so will result in the loss of your deposit. If payment is not made you will receive a warning. If after 24hrs the party is not paid it shall be canceled. We have a waiting list for all dates and your party will be given to next in line. For Glass Slipper & Golden Carriage packages you will have till 5 pm to pay your remaining amount. If you cancel your party before your 7 day period you will not owe your remaining balance. If you cancel your party after your 7-day notice full balance is due. Your venue must also be confirmed within 30 days BEFORE your party.
Travel fees must also be paid 7 days before your party, the party out of Ipswich Town will incur a fee.
Please put the correct postcode and venue on your booking form, we follow a satnav to find your party.
We are very busy with parties so we must run on our scheduled times.
Please make sure all guest arrived 10 mins before your 'princess party' starts, we cannot be delayed and will start the party at your chosen time.
Absolutely no smoking while the performer is present and no animals near the characters.
Abuse and foul language will not be permitted. Doing so would result in an immediate end to the party with no refund.
We are all about the safety to our guests and so there must be a responsible parent or adult present at all times to monitor and oversee all children. We are there to entertain your guests, not babysit. Our performers will not be able to discipline children who are misbehaving, raise their voice or shout during their performance.
Our performers and our company are not responsible for any injury or damages that may occur at your party.
Please confirm with all parents that glitter tattoos/ makeup and glitter art is OK.
Please make sure there is a table set up for our glitter tattoos etc.

PURCHASING A TICKET
All purchases are final and are non-refundable, the event will go ahead whatever the weather or circumstances. There must
be 1 Adult per 1 child, extra adults will be turned away.
All activities will be aimed at children aged 3-8 years.
A booking form will be sent to the email used to purchase the ticket, you must complete the booking form- failing to do so will mean no entry,
Note: Physical tickets will not be mailed out. Names you provide will be added to our guest list. All sales are final. Please print
your confirmation email after the purchase is complete. Once a session is SOLD OUT - a SOLD OUT message will appear on your screen.
YOU MUST COMPLETE YOUR BOOKING FORM- failing to do so will mean no entry.
ALL EVENTS ARE FILMED - Buy purchasing tickets you allow us to film yourselves.

POOL PARTY'S/EVENTS
Due to health and safety, we can have only 20 people present in the pool, this includes lifeguards, performers & children. For this reason, only 4 adults from the party can be present in the pool during a party and up to 6 adults present in the pool for an event.
Too many adults's make it harder to conduct our events and parties, meaning children miss important magic.
For pool events, the 6 adults space will be given to those with the smallest and weakest swimmers.
It is the adults responsibility to watch their children while they are in the pool.
It is the adults call whether they believe their children are strong enough swimmers to take part in parties and events.
We encourage armbands in the pool.
Large floats and mermaid tails cannot be used in the pool for safety reasons.
After the poolside of the party or event, we ask all children to gather in the changing rooms, this is so the mermaid can exit the pool.
Please do not enter the pool until told to, you could ruin the magic for your children.
Please arrive no earlier than 10 mins to your party, again children may see staff arriving and this will ruin the magic!

CHILD NUMBERS
If your numbers are over the stated number of your package booking then the charge is £5 per head. We bring enough crafts, ribbons, and tattoos for the number of children booked.

PARKING
Clients will need to pay for any parking for your entertainer. Please let your entertainer know where she is the best parking and if there are any charges please inform her of these charges and then please give her the cash for this one day. Failing to provide parking can fault in your party being canceled- our performers will not put their safety are a risk by parking in obstructive places.

WEATHER CONDITIONS
In case of extreme weather conditions (dangerous snow, severe ice, flooding, etc) we will do our best to arrive at your party. If you choose to cancel you MUST let us know at least 2 hours before your party or full payment will need to be given to our staff.
If you do cancel we will transfer your deposit (£30) for another chosen date and refund you the remaining amount.
Where our performers cannot make it safely to your party, we will be happy to transfer your deposit (£30) towards another agreed upon date and time.
Warm Weather- Our gowns and wigs are very heavy due to the quality of them and if you are holding an event or party outside our performer must have an area in the shade. In extreme heat, our performer can only perform in 45 min sets and will need a break inside to cool down.
Rain- Our performers can NOT perform in the rain due to the cost of the gowns and wigs, please provide shelter for them.
We will never risk our staff's safety in any weather conditions.

Please ONLY pay your deposit if you have had your date/ time confirmed by a member of staff.
Please click the 'Buy Now' button below which is the £30 deposit.

By paying the non refundable deposit you accept our T's and C's